Typical Tasks
Answer customers' questions about products, prices, availability, or credit terms.
Contact new or existing customers to discuss how specific products or services can meet their needs.
Complete expense reports, sales reports, or other paperwork.
Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Initiative
Integrity
Persistence
Dependability
Cooperation
Attention to Detail
What key skills are needed for this job?
Speaking
Active Listening
Persuasion
Social Perceptiveness
Negotiation
Service Orientation
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
